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What is CRM Software

For businesspeople, CRM is a daily part of their schedule. But what is CRM? And what is CRM software?To define CRM, you should first understand its history. CRM is an acronym that stands for customer relationship management. Customer relationship management is any tool, strategy, or process that helps businesses better organize and access customer data. It all started with handwritten notes and Rolodexes, but with the advent and proliferation of digital technology, it eventually evolved into databases stored on individual computers, and then the CRM definition shifted into something far more complex. It was no longer just notes. Managing your business’s relationships with customers became a complicated process. Now, in order to compete in any industry, you need a reliable system built on CRM software.

Our Clients & Testimonials

আমি সানশাইন অ্যাকাউন্টিং সফটওয়্যার ব্যাবহার করছি অনেক দিন থেকেই, অত্যন্ত সহজ এবং অনেক বেশি সুবিধা। ব্যাবহার করে আমি অনেক উপকৃত হচ্ছি। অ্যাকাউন্টিং কাজ সহজ করার জন্য আগ্রহী প্রত্যেককে এটি ব্যাবহার করতে বলবো।

মোঃ জামিল আহমেদ, ব্যবসায়ী, Stationery Business

আমার বন্ধু আমাকে সানশাইন অ্যাকাউন্টিং সফটওয়্যার ব্যাবহার করার কথা বলে, তাতে আমার মনে সন্দেহ আসে, কিন্তু কয়েকদিন পরেই আমি বিশ্বাস করি যে এটি আমার ব্যবসা চালানোর জন্য সঠিক হাতিয়ার।আমি সানশাইন টিমের সৌভাগ্য কামনা করছি।

ইমরুল হাসান, উদ্যোক্তা, Stationery Business

সম্প্রতি অ্যাকাউন্টিং সফটওয়্যারটি আমার নজরে আসে। প্রথম যে জিনিসটি আমার ভাল লাগে তা হচ্ছে এটি ব্যবহার করা সহজ এবং প্রশিক্ষণ নেয়ার কোন প্রয়োজন নেই, এদের কাস্টমার সাপোর্ট খুবি ক্ষমতাশালী। এক কথায় “সন্তুষ্ট”।

মোঃ ফকরুল আলম, মালিক, ফকরুল স্টোর, Stationery Business

Payment Terms and Conditions

Payment and Support System

50% Payment with work Order and First Face50% Payment with work Deliver Face
Yearly Service and Support charge: 5000 TakaYearly Domain Hosting Renew Charge: 5000 Taka

Payment System

Bank Name: Dutch Bangla BankCASH PaymentBkash Payment
Account Number: SUNSHINE
Account Name: 1561100014826
CASH Will Paid Contact Person With Money ReceiptBkash Number(Personal): 0168347096

Include This Package

DomainHosting Training VideoSupport
Domain(.Com/.Net/.org)Hosting ServerTraining (1-2 Days)Video Tutorial (CD/ Soft Copy)Technical Support
Online Support By Support Engineer
Office Visit Support
Team viewer Online Support
Training Support(1-7 Days)

Development Technology We Used


Additional Requirement


Desktop or LaptopOperating SystemPrinter


Customer relationship management (CRM) describes all aspects of sales, marketing and service-related interactions that a company has with its customers or potential customers. Both business-to-consumer (B2C) and business-to-business (B2B) companies often use CRM systems to track and manage communications through the web, email, telephone, mobile apps, chat, social media and corporate marketing materials.

In CRM (customer relationship management) terminology, the phrase small business CRM is used to describe a lightweight CRMapplication that is designed to meet the needs of a small business.

Customer relationship management solutions provide you with the customer business data to help you provide services or products that your customers want, provide better customer service, cross-sell and up sell more effectively, close deals, retain current customers and understand who the customer is.

Dashboard is a term that is widely used to describe an application interface that provides users with quick access to information or common tasks. In CRM (customer relationship management) the dashboard is used to monitor business performance and CRM data and reports are often shown in the dashboard to provide a quick and easy overview of current business performance using charts, graphs, and maps.

An enterprise application is the phrase used to describe applications (or software) that a business would use to assist the organization in solving enterprise problems. When the word “enterprise” is combined with “application,” it usually refers to a software platform that is too large and too complex for individual or small businessuse.

Social CRM (customer relationship management) is a phrase used to describe the addition of a social element in traditional CRM processes. Social CRM builds upon CRM by leveraging a social element that enables a business to connect customer conversations and relationships from social networking sites in to the CRM process. Social CRM may also be called CRM 2.0 or abbreviated as SCRM (social customer relationship management).